Last Updated: 01-Dec-2024

This Privacy Policy outlines how Ziarah ("we," "our," or "us") collects, uses, discloses, and protects your personal information when you use our services. We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly and securely.

By using our platform and services, you agree to the collection and use of your data in accordance with this policy.

Ziarah is an AI-powered platform for travel planning, recommendations, and bookings. Our services allow you to create and share travel itineraries, browse, and book flights, accommodations, vacation packages, and other travel-related products and services (collectively, the "Service"). This Privacy Policy applies to all interactions with our services, including through our websites, mobile applications, and other platforms owned or operated by us.

We value your privacy and aim to be transparent about how we collect and use your personal data. This Privacy Policy describes the personal data we collect, how we use it, the third parties with whom we may share it, and your rights regarding your personal information.

A. Information You Provide:

This includes information that you give us directly when using our services. The types of data we may collect include:

• Account Information: When you create an account with Ziarah, we collect your name, email address, phone number, password, and other relevant information necessary to create and maintain your user account.
• Travel Program Memberships: Information about your memberships in travel programs such as frequent flyer accounts, hotel loyalty programs, or other similar memberships.
• Reservation Information: When you make a booking for flights, hotels, vacation packages, or other travel-related services, we collect information such as booking details, travel dates, preferences, and related itineraries.
• Payment Information: To complete transactions, we collect billing information and payment card details. Please note that payment processing is done through third-party service providers, and we do not store your full payment details.
• Communications: Information from your communications with us, including customer support inquiries, feedback, surveys, or any other direct communication.
• Interests and Preferences: You can share your travel preferences (e.g., destination preferences, budget range) to help us tailor our recommendations and services to your needs.
• Profile and Content: If you create a profile, we may collect content such as photos, reviews, and other user-generated content you submit to the Service.

B. Automatically Collected Information:

We may collect certain information automatically when you interact with our Service, including:

• Device Data: This includes your device's operating system, device type, browser type, IP address, location information (such as your city or state), device identifiers, and language settings.
• Usage Data: This includes information about how you interact with our Service, such as the pages or screens you view, time spent on pages, and the actions you take on our platform (e.g., clicks, navigation paths).
• Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your activity on our Service. These technologies help us improve our Service and provide a better experience. You can control cookie settings through your browser settings.

We use your personal data for the following purposes:

• To Provide and Operate Our Service: We use your information to process bookings, manage your account, provide customer support, and enable you to access the features of the Service.
• To Communicate with You: We may use your data to send you updates about your bookings, service-related notifications, security alerts, and general communications, including newsletters and offers (if you've opted in).
• To Personalize Your Experience: We use your data to personalize the content and features of the Service, such as offering recommendations for destinations, activities, and accommodations based on your preferences.
• To Improve Our Service: We analyze user behavior to enhance and optimize our Service, fix bugs, and introduce new features. This also includes conducting research to improve our AI models.
• To Ensure Security: We use your data to ensure the security of our platform, including preventing fraud, identity theft, and other unauthorized activities.
• To Comply with Legal Obligations: We may use your data to comply with applicable laws, regulations, and legal processes, and to enforce our terms and conditions.

We may share your personal data with the following third parties:

• Service Providers: We work with third-party vendors who provide services to us, such as hosting services, payment processors, cloud storage, customer support tools, and other technology services. These providers only use your data for the specific tasks we assign them.
• Travel Partners: When you make a reservation through our Service, we may share necessary booking details (such as your name, contact information, and travel dates) with travel providers such as airlines, hotels, and other service providers.
• AI Technology Providers: We may share certain data, such as conversations and chat history, with AI service providers to power the AI-based recommendations and responses in our platform. These third parties process the data to generate intelligent and personalized responses.
• Professional Advisors: We may share data with legal, financial, or business consultants, auditors, or other professionals for legal and administrative purposes.
• Law Enforcement and Authorities: If required by law or to protect the rights of our users or the integrity of our Service, we may disclose your personal data to government authorities or law enforcement agencies.
• Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal data may be transferred to the acquiring entity.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide our services, comply with legal obligations, resolve disputes, and protect our rights. After this period, we will either delete or anonymize your data in a secure manner.

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can update or correct any inaccurate or outdated information.
• Deletion: You can request the deletion of your personal data, subject to certain conditions.
• Object: You have the right to object to the processing of your personal data in some cases, such as for direct marketing purposes.
• Data Portability: You can request that we transfer your personal data to another organization.
• Withdraw Consent: If you have consented to the processing of your data, you have the right to withdraw that consent at any time.

We employ industry-standard technical, organizational, and physical safeguards to protect your personal data from unauthorized access, use, alteration, or destruction. However, no security system is infallible, and we cannot guarantee absolute security of your personal data.

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your data. If we make significant changes to this policy, we will notify you through the Service or by other means.

If you have any questions or concerns about this Privacy Policy or the processing of your personal data, please contact us at:

Email: support@ziarah.ai

Address: ZIARAH DEVELOPMENT AND INNOVATION IN COMPUTER SYSTEMS AND PROGRAMS - L.L.C - S.P.C, Abu Dhabi, UAE.

We will respond to your inquiry as soon as possible.